Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing our website and making purchases, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these terms at any time, with changes effective immediately upon posting.

2. Our Clientele

Lifestyle Haven Shop caters to sophisticated customers who appreciate:

• Curated designer furniture collections
• Premium materials and craftsmanship
• Discreet, white-glove service for high-value purchases
• Worldwide delivery of exceptional home furnishings

3. Product Information

3.1 Product Descriptions

We take utmost care to accurately describe our designer furniture, lighting, and home accessories. However, please note:

• Images may show slight variations in color due to screen settings
• Natural materials (wood, stone, etc.) may feature unique variations
• Dimensions should be verified against your space requirements

3.2 Custom and Made-to-Order Items

The following items cannot be returned unless faulty:

• Custom lighting fixtures (chandeliers and ceiling lights with special finishes)
• Bespoke furniture (including made-to-order bedheads and cabinetry)
• Personalized or altered items

4. Ordering Process

4.1 Placing an Order

To complete a purchase:

1. Select your designer items and add to cart
2. Proceed to our secure checkout
3. Provide accurate delivery information
4. Select preferred shipping method
5. Complete payment via our accepted methods (Visa, MasterCard, JCB, PayPal)

4.2 Order Confirmation

Upon successful payment, you will receive:

• Order confirmation email with details
• Estimated dispatch timeframe (typically 1-2 business days)

4.3 Order Modifications

Contact our concierge immediately at [email protected] if you need to modify an order. Changes may not be possible once processing has begun.

5. Payment Terms

5.1 Accepted Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

5.2 Payment Security

All transactions are processed through PCI-compliant systems. We do not store full credit card details on our servers.

5.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to material cost changes or currency fluctuations.

6. Shipping & Delivery

6.1 Shipping Options

We offer two premium shipping methods:

• Standard Shipping (£12.95) via DHL/FedEx (10-15 business days)
• Complimentary Shipping via EMS for orders over £50 (15-25 business days)

6.2 Delivery Areas

We ship worldwide except to Asia and certain remote regions. Contact us for specific country availability.

6.3 Receiving Your Order

Upon delivery:

• Inspect items immediately for transit damage
• Note any issues on the delivery receipt
• Contact us within 48 hours for damaged items

7. Returns & Refunds

7.1 Returns Policy

We accept returns within 15 days of delivery for items in original, unused condition with all packaging. The process:

1. Email [email protected] with order details
2. Receive Return Authorization within 1 business day
3. Return items following our packaging guidelines
4. Await inspection and refund processing (5-7 business days)

7.2 Refund Processing

Refunds will be issued to the original payment method. Note:

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
• International refunds may reflect currency conversion differences

8. Customer Responsibilities

• Provide accurate delivery information
• Inspect deliveries promptly
• Follow care instructions for designer furniture
• Use original packaging for returns when possible
• Pay any applicable customs duties for international orders

9. Intellectual Property

All content on grandaurafurnish.com, including:

• Product designs and descriptions
• Photography and visuals
• Brand names and logos

are protected by international copyright and trademark laws. Unauthorized use is prohibited.

10. Liability Limitations

Lifestyle Haven Shop shall not be liable for:

• Minor variations in natural materials
• Delivery delays caused by third parties or unforeseen circumstances
• Improper product use or maintenance
• Indirect or consequential damages

Our total liability for any claim shall not exceed the purchase price of the item(s) in question.

11. Governing Law

These Terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions regarding these Terms:

Lifestyle Haven Shop
58 Gerard St, Derby, GB DE1B 1YU
Email: [email protected]
Phone: +44 (0)20 7946 0958
Hours: Monday-Friday, 9:00-17:30 GMT