Shipping & Returns

At Lifestyle Haven Shop, we understand that our discerning clientele expects nothing less than perfection when investing in designer furniture. Our shipping and returns policies reflect our commitment to delivering exceptional service that matches the quality of our curated collections.

Shipping Information

Shipping Options

We offer two premium shipping methods to ensure your designer pieces arrive safely:

1. Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Includes tracking and signature confirmation

2. Complimentary Shipping (Orders over £50)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Includes basic tracking

For high-value orders exceeding £1,000, we recommend our White Glove Delivery Service (available upon request).

Our Refined Returns Process

Should any item not meet your exacting standards, our concierge team will guide you through a seamless returns process designed with your convenience in mind.

Step-by-Step Returns Process

Step 1: Initiate Your Return
Contact our concierge team at admin@grandaurafurnish.com with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Preferred resolution (refund or exchange)

Sample Return Request:

Subject: Return Request for Order #[Order Number]

Dear Lifestyle Haven Shop Concierge,

I would like to initiate a return for the following item(s) from order #[Order Number]:

– [Product Name]
– [SKU if available]
– [Quantity]

Reason for return: [Please specify – e.g., incorrect size, arrived damaged, not as described]

I would prefer: [Refund / Exchange for (specify product if exchanging)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization
Within 1 business day, our team will email:

• Return Merchandise Authorization (RMA) number
• Prepaid return label (for faulty items only)
• Specialist packaging instructions for designer items

Step 3: Prepare Your Shipment
For optimal protection of your return:

• Use all original packaging materials
• Include all certificates of authenticity
• Securely attach the RMA number to the exterior
• For high-value items, we recommend additional insurance

Step 4: Return Shipping Options
Choose your preferred return method:

Standard Return:
– Arrange your own carrier (DHL/FedEx preferred)
– Shipping costs will be deducted from your refund

Faulty Items:
– Use our prepaid return label
– No deduction from refund amount

Refund Processing

Upon receipt at our Derby warehouse:

• Quality inspection completed within 3 business days
• Refund issued via original payment method
• Processing time: 5-7 business days (varies by financial institution)
• Exchange items shipped within 48 hours of approval

Note: International refunds may incur currency conversion differences based on current exchange rates.

Non-Returnable Items

To maintain our exceptional quality standards, the following items cannot be returned:

• Custom lighting fixtures (chandeliers and ceiling lights with custom finishes)
• Made-to-order furniture (including bespoke bedheads and cabinetry)
• Clearance items (marked as final sale)
• Opened bulbs (due to electrical safety regulations)

Special Circumstances

Damaged or Incorrect Items
For items arriving damaged or incorrect:

• Notify us within 48 hours of delivery
• Provide photographic evidence
• We’ll arrange collection at our expense
• Priority replacement shipping offered

Exchange Policy
For exchanges of eligible items:

• Available for items of equal or greater value
• Price differences settled before reshipping
• Original return shipping fees non-refundable
• New delivery charges apply

Concierge Return Service

For high-value returns (over £1,000), our white-glove service includes:

• Scheduled collection from your home
• Professional repacking by our specialists
• Personalised exchange consultation
• Priority processing at our warehouse

Contact concierge@grandaurafurnish.com to arrange.

International Returns

For clients outside the UK:

• Customs documentation must be marked “Returned Goods”
• Original customs duties refundable upon proof of export
• Return shipping costs may exceed original delivery charges

Contact Our Concierge

For any queries regarding our shipping or returns policy:

Email: admin@grandaurafurnish.com
Phone: +44 (0)20 7946 0958
Hours: Monday-Friday, 9:00-17:30 GMT

Lifestyle Haven Shop
58 Gerard St, Derby, GB DE1B 1YU