At Lifestyle Haven Shop, we take pride in delivering designer furniture of exceptional quality to our discerning clientele. Should any item not meet your exacting standards, our refined returns process ensures a seamless resolution.

Key Points at a Glance

  • 15-day return window from delivery date
  • Original condition required with all packaging
  • Refunds processed within 5-7 business days
  • Custom lighting (chandeliers) and made-to-order items excluded
  • Return shipping costs deducted from refund (unless faulty)

Our Returns Philosophy

Understanding that designer furniture must meet both aesthetic and functional requirements, we offer a considered returns process for pieces that don’t perfectly suit your space. All returns are handled with the same attention to detail as our hand-packed deliveries.

Eligibility Criteria

To qualify for return or exchange:

  • Item must be in original, unused condition
  • All original packaging and protective materials must be intact
  • Proof of purchase required (order number or receipt)
  • Return initiated within 15 days of delivery

Non-Returnable Items

To maintain quality standards, certain items cannot be returned:

  • Custom lighting fixtures (chandeliers and ceiling lights with custom finishes)
  • Made-to-order furniture (including bespoke bedheads and cabinetry)
  • Clearance items (marked as final sale)
  • Opened bulbs (due to electrical safety regulations)

The Returns Process

Step 1: Initiate Your Return

Contact our concierge team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Preferred resolution (refund or exchange)

Return Request Template

Subject: Return Request for Order #[Order Number] Dear Lifestyle Haven Shop Concierge, I would like to initiate a return for the following item(s) from order #[Order Number]: – [Product Name] – [SKU if available] – [Quantity] Reason for return: [Please specify – e.g., incorrect size, arrived damaged, not as described] I would prefer: [Refund / Exchange for (specify product if exchanging)] Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1 business day, our team will email:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return label (for faulty items)
  • Instructions for repackaging designer items

Step 3: Prepare Your Shipment

For optimal protection:

  • Use all original packaging materials
  • Include all certificates of authenticity
  • Securely attach the RMA number to the exterior
  • For high-value items, we recommend additional insurance

Step 4: Return Shipping

Choose your return method:

  1. Standard Return:
    • Arrange your own carrier (DHL/FedEx preferred)
    • Shipping costs will be deducted from your refund
  2. Faulty Items:
    • Use our prepaid return label
    • No deduction from refund

Refund Processing

Upon receipt at our Derby warehouse:

  • Quality inspection completed within 3 business days
  • Refund issued via original payment method
  • Processing time: 5-7 business days (varies by financial institution)
  • Exchange items shipped within 48 hours of approval

Note: International refunds may incur currency conversion differences based on current exchange rates.

Damaged or Incorrect Items

For items arriving damaged or incorrect:

  • Notify us within 48 hours of delivery
  • Provide photographic evidence
  • We’ll arrange collection at our expense
  • Priority replacement shipping offered

Exchange Policy

For exchanges:

  • Available for items of equal or greater value
  • Price differences settled before reshipping
  • Original return shipping fees non-refundable
  • New delivery charges apply

Concierge Service

For high-value returns (over £1,000), our white-glove service includes:

  • Scheduled collection from your home
  • Professional repacking by our specialists
  • Personalised exchange consultation
  • Priority processing at our warehouse

Contact [email protected] to arrange.

European & International Returns

For clients outside the UK:

  • Customs documentation must be marked “Returned Goods”
  • Original customs duties refundable upon proof of export
  • Return shipping costs may exceed original delivery charges

Contact Our Concierge

For any queries regarding our returns policy:

Email: [email protected]
Phone: +44 (0)20 7946 0958
Hours: Monday-Friday, 9:00-17:30 GMT

Lifestyle Haven Shop
58 Gerard St, Derby, GB DE1B 1YU