Privacy Policy

Last Updated: [Insert Date]

At Lifestyle Haven Shop (“we”, “us”, or “our”), we are committed to protecting the privacy of our discerning clientele with the same dedication we apply to curating our designer furniture collections. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit grandaurafurnish.com (the “Site”).

1. Information We Collect

To provide our premium shopping experience, we collect the following categories of information:

• Personal Identification: Name, email address, phone number, shipping/billing addresses when you make a purchase or create an account
• Payment Information: Credit card details (processed securely through our PCI-compliant partners), PayPal email, transaction history
• Design Preferences: Product views, wishlist items, and browsing behavior to enhance your shopping experience
• Technical Data: IP address, browser type, device information, and cookies (see Section 6)
• Communication Records: Correspondence with our concierge service, including emails and chat transcripts

2. How We Use Your Information

Your data enables us to deliver the seamless, designer experience you expect from Lifestyle Haven Shop:

• Process transactions for our premium furniture collections with 256-bit encryption
• Provide personalised product recommendations matching your style preferences
• Offer concierge-level customer service for high-value purchases
• Notify you of new arrivals in categories like bedheads or chandeliers that match your taste
• Improve our Site functionality and curated product displays
• Comply with international tax and customs regulations for global shipments

3. Data Sharing & Disclosure

We treat your information with the same discretion we apply to our designer furnishings:

• Service Providers: Carefully vetted partners for payment processing (Visa/MasterCard/JCB/PayPal), shipping, and IT services
• Legal Compliance: When required by law or to protect our rights and property
• Business Transfers: In connection with mergers or acquisitions, with appropriate confidentiality protections

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve design-conscious clients worldwide (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with GDPR and other applicable data protection regulations through Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We protect your information with the same attention to detail as our hand-packed furniture deliveries:

• Enterprise-grade 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to sensitive data

6. Cookies & Tracking Technologies

Our Site uses refined tracking methods to enhance your browsing experience:

• Essential Cookies: For secure checkout and account functionality
• Preference Cookies: To remember your style selections and currency preferences
• Analytics Cookies: To understand how clients interact with our designer collections
• Marketing Cookies: For displaying relevant furniture recommendations (you may opt-out)

You can manage cookie preferences through your browser settings or our cookie consent banner.

7. Your Rights

As a valued client, you have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent for marketing communications
• Lodge complaints with supervisory authorities

To exercise these rights, please contact our Data Protection Officer at the email below.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to account holders via email.