At Lifestyle Haven Shop, we’re committed to making your designer furniture journey as seamless as possible. Below you’ll find answers to our most commonly asked questions about our curated collections, delivery services, and customer care.

About Our Products

What style of furniture does Lifestyle Haven Shop specialise in?
We curate refined, statement furniture pieces that blend luxury with practicality. Our collections range from boucle armchairs and solid wood dining tables to designer chandeliers and premium bedroom suites – all selected for their craftsmanship and design integrity.
Do you offer complete bedroom sets?
While we offer coordinating pieces (beds, bedside tables, bedding, and bedroom seating), we specialise in curated combinations rather than matched sets, allowing you to create a personalised designer look.
Are your products suitable for outdoor use?
Our BBQs & Accessories and Fire Pits & Log Store collections are specifically designed for outdoor living. Other pieces are intended for interior use unless otherwise specified in the product details.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placement?
Orders enter our 1-2 day processing period immediately. Please contact us urgently at [email protected] if you need to modify an order, and we’ll make every effort to accommodate your request.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout for future purchases.

Delivery Information

What delivery options are available?
We offer two premium services:
– Express Delivery: £12.95 via DHL/FedEx (10-15 days after dispatch)
– Complimentary Standard Delivery: Free on orders over £50 via EMS (15-25 days after dispatch)
Do you deliver to my country?
We deliver globally from our Derby warehouse, excluding some remote areas (particularly in Asia). Duties and taxes are calculated at checkout for international orders.
How are items packaged for delivery?
Every piece receives our signature packaging treatment with premium protective materials to ensure pristine arrival. Larger items are specially crated for protection.
Can I track my order?
Yes, you’ll receive global tracking information to monitor your designer pieces every step of their journey to your home.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging intact. Please contact our customer care team to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll arrange and cover return logistics.
How long do refunds take to process?
Refunds are processed within 5 business days of receiving the returned item at our warehouse, with funds appearing in your account per your bank’s processing times.

Additional Assistance

How can I contact customer service?
Our dedicated team provides local warmth to global service. Email us at [email protected] for prompt assistance with any queries.
Where is Lifestyle Haven Shop based?
Our headquarters and warehouse are located at 58 Gerard St, Derby, GB DE1B 1YU, United Kingdom, from where we dispatch worldwide.

Can’t find the answer you need? Our customer care team brings designer-level attention to every enquiry. Contact us anytime at [email protected].

Lifestyle Haven Shop – Where designer delivery meets discerning homeowners.